Support Hub

Welcome to the Commish Support Hub! Our goal is to help you resolve issues quickly and ensure the platform remains a fair, high-trust ecosystem for everyone.

To keep our platform costs low and our service efficient, we prioritize Self-Service and Community Resolution before escalating to the core Commish team.

I. Primary Support Tools (Your First Steps)

Channel

Focus

Benefit & Use Case

1. Search & FAQ

Instant Self-Service

First Stop: Provides immediate, clear answers to the most common questions (e.g., “When does my 14-day hold end?” or “How do I get my referral link?”).

2. Discord Community
https://discord.gg/ArG6cAakut

Peer-to-Peer Resolution

Fastest Resolution: Connect with other power users and Businesses. This is the fastest way to get technical troubleshooting, find product answers, or resolve minor conflicts with a Seller or Customer.

3. System Status

Platform Transparency

Check Reliability: Confirm the real-time status of the Commish platform and our essential partners (Stripe for payments, Discord for chat). If we are experiencing an outage, you'll know immediately.

II. Problem Resolution & Liability Guide (Who to Contact)

Commish acts strictly as a payment and connection facilitator. Liability for goods, services, and external conduct rests entirely with the user.

If the Issue Is...

Solely Responsible Party

Action Recommended

Product Quality / Returns
(Damaged goods, wrong size, defect, B2C refund request)

The Business

Contact the Business directly using their storefront information to initiate the return/refund process. Commish does not process returns or handle inventory.

Shipping / Tracking
(Delayed package, delivery address error, claims for damaged goods)

The Business

Use the tracking link provided by the Business (via Shippo/carrier) and contact the Business or the carrier for resolution. Commish is not liable for logistics issues.

Payout Delay
(Funds haven't appeared after the 14-day hold)

Commish Support

Check the System Status page first. If no outage is reported, submit a ticket. We will audit the transaction flow in Stripe.

Incorrect Commission Rate
(Discrepancy in the rate set by the Business)

The Business / Commish

If you suspect the commission rate is incorrectly applied, report it to our Conflict Resolution Team immediately for audit and correction.

Non-Payment of B2B Invoice
(Customer fails to pay Net 30/60 terms)

The Business

The Business must follow its internal collection procedures. Commish may assist in conflict resolution, but Commish is not a guarantor of payment.

Fraud / Illicit Activity
(Illegal listing, account theft, violating Terms of Service)

Commish Conflict Team

Report IMMEDIATELY using the dedicated ticket form. We will investigate, suspend the account, and report to law enforcement if required.

III. Escalation & Conflict Resolution

If direct communication with the user or the community fails, follow this escalation path:

1. Submitting a Ticket (Account & Technical Support)

For issues directly related to platform functionality (bugs, login, dashboard errors):

Access: Use the support form link located at [Insert Link to Support Form].
Be Specific: Always include your User ID, the Transaction ID (if applicable), and a detailed, chronological summary of the steps you took leading to the error.
Prioritization: We prioritize issues impacting financial security and core platform stability. We aim to acknowledge all technical issues within 24 hours.
Escalation: If all else fails, please send an email to support@commish.co

2. Conflict Resolution Team (Final Step for Unresolved Disputes)

Commish offers a conflict resolution process as a final, mandatory step for disputes that cannot be resolved amicably between the Business and the Customer/Seller.

Process: Both parties must submit written evidence, and the Conflict Resolution Team will review the case based on the platform's Terms of Service.
Mandatory Arbitration: All users agree that if a conflict cannot be resolved through our internal team, it must be submitted to binding arbitration in Boston, MA, as defined in the Terms of Service. This ensures a clear, predictable legal path and avoids costly civil litigation.

Reminder: By using the Commish platform, you agree to these terms. Users are responsible for their own actions and due diligence; Commish provides the technology and integrity to keep the ecosystem fair.